Terms and conditions

1. Who we are

Oásis Parque Apartment, a licensed holiday rental (registration AL 175641) in Portimão, Algarve. Contact: oasisparquedream@gmail.com.

2. Bookings and availability

You can book online the dates shown as free in the calendar, or ask on WhatsApp. Before any payment, the system checks availability again and calculates the price.

The booking is confirmed once we receive the deposit, and we then send a confirmation email. If, at the moment of payment, the dates are no longer available (for example because of a booking on another platform), the booking is not confirmed and we refund the deposit in full. Once the booking is confirmed, the deposit is non-refundable.

3. Price and payment

Prices are in euros and the total is shown before you pay. From 1 June to 14 September (Saturday-to-Saturday stays), you pay a 20% deposit of the total now, on Stripe’s secure page, and the remaining 80% on arrival. On all other dates, you pay the full amount when booking.

We do not store your card details: the payment is handled by Stripe.

4. Cancellations and deposit

The 20% deposit (or the full amount, when paid in full) is non-refundable if the guest cancels or changes the booking.

By law, the 14-day right of withdrawal does not apply to accommodation for specific dates.

If we are unable to host you, the deposit is refunded in full.

5. Your stay

Minimum stay is 3 nights. From 1 June to 14 September, stays run Saturday to Saturday with a minimum of 7 nights. The apartment sleeps up to 5 guests.

Please respect the apartment, the neighbours and the condominium rules.

6. Condominium and shared areas

The apartment is part of a condominium. Common areas are shared by all residents and subject to the condominium’s rules; they are not for the private use of guests.

7. Complaints

You can contact us on WhatsApp or by email. The Portuguese electronic Complaints Book is also available to you.

8. Governing law

These terms are governed by Portuguese law.